WHERE DO I PICK UP AND/OR DROP OFF MY ORDER?
PRE-ORDER PICKUP INFO
Your rentals will be with us at our booth, inside the campground. Some festivals allow for us to park your packages closer to the entrance for your convenience. Follow us on Instagram and Facebook @campstock3 for exact locations (when available) close to the date of the festival.
Your rentals are to be dropped off at our booth, inside the campground. Some festivals allow for us to pick up rentals closer to the entrance. Follow us on Instagram and Facebook @campstock3 for exact locations (when available) during the festival, and especially on the last day.
Drop off times are during regular store hours while our booth is open and operational during the festival and on the last day during a small window. Check our booth for posted hours. Do not drop off rentals when the booth/store is closed. Rentals left outside the closed booth/store are susceptible to damage and you will be responsible for the damage fee.
WHAT HAPPENS IF I DON'T RETURN SOMETHING I RENTED?
This is going to sound a little high, but we do this to ensure that our stuff comes back so that we stick to our green initiative.. If you don't end up returning something to us for whatever reason, the card you provided will be charged $100 PER ITEM RENTED. We hope to never have to do it.
WHAT IF I DIDN'T ORDER BEFORE THE DAY OF THE FESTIVAL?
WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?
You're out in your element, having a good time, and without realizing it - BAM! Chair's broken. SLAM! You tear part of the tent.
We completely understand if you (or even someone else) accidentally damage something you've rented from us. That's why we've got an honesty policy - if you tell us before (via email, or personally at our booth) or during your return (at our booth during drop off), we'll only charge you half of the damage fee. If we ending up finding the damage on our own, we'll have to charge the full damage fee.
The damage fee is the full price of the item you've rented. The damage fee is separate and in addition to what you've already paid to rent the item or package.
You will be asked to sign a Damage Authorization Agreement upon picking up your rental. This form authorizes Campstock to charge the credit card provided should any damages be incurred during your rental period.
Don't worry - the damage charge won't come out of nowhere! If we find something damaged that we were not told about, we will send you an email letting you know that we've found damage and that we will be charging the card you'd provided for the full damage fee.
WHAT BRANDS DO YOU RENT OUT?
Our brands fluctuate according to function and quality. We make sure we provide you with the easiest to use and set up products that will keep you comfortable and happy the whole fest through.
We'll be bringing some stock items with us to rent out in case you forget to pack something or didn't place an order in ahead of time. Come see us at our booth - but be sure to do that first - we sell out pretty quickly!
WHAT IF SOMETHING BREAKS DURING THE FESTIVAL?
We'll be at our booth the entire festival, and so you can always stop by to rent a new one of whatever you need.